Refund policy
Return & Refund Policy
Effective Date: April 01, 2026
All Sales Are Final
At The Mint Culture, all purchases are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or any other reason outside of manufacturing defects.
We encourage you to review product details, sizing guides, and descriptions carefully before placing your order.
Collectables & Blind Packs
All collectables and opened blind packs are strictly final sale. Due to the nature of these products, we are unable to accept returns, exchanges, or offer refunds once a blind pack has been opened or a collectable has left our facility. Please choose carefully before purchasing.
Manufacturing Defects
We take great pride in the quality of our products. If you receive an item with a manufacturing defect, we've got you covered. Please contact us within 7 days of receiving your order with the following:
- Your order number
- A clear description of the defect
- Photos or videos showing the issue
Once we review your claim, we will offer one of the following resolutions at our discretion:
- A replacement of the same item
- Store credit
- A full or partial refund
What Is Not Covered
The following are not considered manufacturing defects and will not be eligible for a replacement or refund:
- Normal wear and tear
- Damage caused by misuse, improper care, or accidents
- Minor variations in colour or texture due to screen differences or natural materials
- Opened blind packs or collectables (regardless of contents)
How to Reach Us
If you have a concern about a manufacturing defect, please contact our support team at info@sweethome.co.in. We aim to respond within 2–3 business days.