Pre-order policy

Pre-orders let you reserve a new collectible before it lands in India. Here is exactly how they work at The Mint Culture.

What a pre-order is

A pre-order is a product that has been announced by the brand but has not reached us yet. Every pre-order page shows a Pre-order badge and the date we expect to ship it (for example, “Ships by 30 Nov 2026”).

Payment

You pay the full price when you order. Your piece is then reserved for you. We don’t charge anything extra later.

When it ships

We ship as soon as stock reaches us, by the date shown on the product page.
You get tracking details by email and WhatsApp when it ships.
If you order pre-order and in-stock items together, the whole order ships together when the pre-order arrives. To get in-stock items sooner, place two separate orders.

If the date changes

Release dates are set by the brand and sometimes move. If yours does, we’ll message you straight away with the new date. You can choose to wait, or cancel for a full refund to your original payment method.

Cancelling

Changed your mind? You can cancel within 24 hours of ordering for a full refund. Just email or WhatsApp us with your order number. After 24 hours, pre-orders can be cancelled only if the release is delayed, as above.

If something arrives damaged

Please record a continuous, unedited unboxing video from the sealed parcel. Contact us within 7 days of delivery with your order number and the video, and we’ll arrange a replacement or refund, as in our refund policy.